Fast Shipping
Delivery With in 5 to 8 Days
Returns & Exchange
Free Return & Exchange with in 15 days
Door Setup
Pick-Up & Delivery
RETURN POLICY
When and how can I cancel an order?
Before your purchases have been prepared for dispatch we can cancel an item. To change an Item/Order, you must cancel the existing order and place a new one. Once the order is shipped it cannot be cancelled
Do you exchange or replace items?
Yes, we offer both exchange and return options. You can exchange or return items within 10 days of receiving your order. To get started, please visit our website’s ‘My Orders’ section.
I need to return an item, how do I arrange for a pick-up?
You could initiate a return for your order/item by going into My Account and clicking on RETURNS, within 10 days of an order being delivered. For further information please Mail our Customer Care at hussain@aj-mbs-com, 10 AM to 7 PM, Monday to Saturday on business days (Excludes public holidays)
What is the Return pickup process?
Once you click on RETURN on your account, we will initiate the process for a pick-up, we request our logistic partners to arrange a pick-up from your doorstep. They would contact you and get the item picked up. Packing Instructions will be sent to you through e-mail.
I have changed my mind and would like to retain the product. What do I do?
Please Mail our Customer Care at hussain@aj-mbs.com, 10 AM to 7 PM, Monday to Saturday on business days (Excludes public holidays)
When are returns not possible?
When the below-mentioned points are not fulfilled, returns are not possible.
- Return needs to be initiated within 10 days from the date of delivery.
- We do not accept returns on the below categories:
- Innerwear
- Swimwear
- Towels
- Perfumes/Fragrances
- Items of the order are used.
- The tags of the items is removed
- Refunds on products bought on discount will be through AJ credit points only
When are Refunds provided?
Refunds will be initiated once the returned product has reached our warehouse/Store and the quality check is complete.
What are the modes of refund available after cancellation?
For Credit Card/Net Banking, refunds will be done through the payment gateway. It typically takes 7 to 8 days for refunds to reflect into your account which is completely dependent on the bank. For Cash on Delivery Orders, the refund will be processed through online transfer. It may take 7 to 10 business days to reflect in your account. Please reply to our e-mail which will be sent when the refund is requested with details of your bank account. Refunds on products bought at discount will be through AJ credit points only. Partial or full Payment made through Gift Card will be refunded to AJ Credits.
Not satisfied with our product?
We promise a full refund for the item.
- If you have any problems with your order, especially in terms of fit, size, or color, or if you come across any defects, we’ll be happy to refund the amount. Please return the unused item with tags within 10 days of receipt.
- You could initiate a return for your order/item by going into My Account click on RETURN, within 10 days of an order being delivered. For further information please Mail our Customer Care at hussain@aj-mbs-com, 10 AM to 7 PM, Monday to Saturday on business days (Excludes public holidays)
Terms and Conditions for Returns
- AJ-MBS.COM will not be responsible for any incorrect fund transfer against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of the information provided.
- Refund will be issued only after the product is received at our warehouse/store & after the quality check
- Please make sure you seal the packet completely before handing it over to courier partners.
- AJ-MBS COM follows a 10-days, No-question-asked return policy. You can return the product within 10 days of delivery.
- Due to exceptionally high order volumes currently, all refunds will be processed through AJ credits only. AJ Credits shall be valid and operational for a period of 1 (one) year from the date of activation/issuance to you. Please reach out to our customer service team for further details.
EXCHANGE POLICY
How do I initiate an exchange?
To initiate an exchange, log in to your account, go to the “My Orders” section, find the order containing the item you want to exchange, and click on the “Exchange” button. Please follow the prompts to initiate the exchange.
What is the exchange process?
Once the exchange is initiated, the original item will be picked up from your location and returned to our warehouse. A new order will be created for the replacement item which will be delivered to your location within the specified time.
What happens if you would like to exchange your purchased product for a different piece and not for a different size for the same product?
As per our Exchange Policy, we do not facilitate exchange with a different product. We only replace different sizes in the same product, subject to availability. If you wish for a different product, please proceed with return of the delivered product, and initiate a fresh purchase of the chosen piece.
Which items can I exchange?
Exchange is applicable for apparel and accessories only. AJ-MBS.COM will replace different sizes in the same product, subject to availability. No exchange or return on innerwear, socks and masks. Please note that the products should be in their original condition without any damage, and with tags intact.
Can I exchange an item for a different size?
Yes, items can be exchanged for a different size, subject to availability. During the exchange process, you can choose the replacement size. However, damaged products will not be considered for exchange. Please note that there will be no exchange or return on innerwear, socks & masks
What do I do if I receive a damaged or defective item?
If you have received a damaged or defective item, you can initiate a return through the “My Orders” section. Exchange will not be initiated for a damaged item.
Is there a time limit for initiating exchanges?
As per our Exchange Policy, an exchange can be initiated within 10 days from the date of delivery of shipment. Please note that there will be no exchange or return on innerwear, socks and masks.
Can I exchange a product if I’ve used it?
As per our Exchange Policy, an exchange is allowed only if the items are in their original condition with tags intact and no damage to the product.
Are any discounts or offers applicable on the exchanged item?
Since exchange is possible only on the same product for a different size, the same discount shall be applied on the replacement product. There is no additional discount applicable on exchanged items. No additional coupons/promotions can be applied on the replacement item.
How do I get a refund for the exchanged item?
We do not facilitate refund for an exchanged item. In case we are unable to complete the exchange, we shall add the amount back to your AJ credit points.
Will I get refunded if the item I want to exchange is not available?
Yes, a refund will be issued in the form of AJ credits in your account if the replacement item is not available.
How long does the exchange process take?
The exchange process’s duration depends on factors such as the availability of the replacement item and shipping times. The exchange process usually takes from 7 to 15 working days post the return being picked up. However, our teams will try and deliver the replaced product at the earliest. The logistics team will stay in touch with you with details, once the return is picked up.